Join our support team and help users resolve issues quickly and professionally. You will handle email and live-chat support, escalate complex issues, and maintain Help Center documentation.
Responsibilities
- Respond to emails and chats within 2 hours during your shift
- Resolve account, payment, and technical issues
- Document recurring issues and suggest product improvements
- Update Help Center articles as needed
Requirements
- Strong written communication skills
- Patient and empathetic customer-service attitude
- Basic technical aptitude
- Available 4-6 hours per day, Monday–Saturday